Big Bus: Paris Panoramic Night Bus Tour

I had a very mixed experience on this tour. I feel that Headout provided a good service as far a they were able but have a few suggestions on additional information that could be provided detailed below and I will also be providing feedback directly to Big Bus as I feel my dissatisfaction was mostly caused by them. 1. Meeting point - directions to the meeting point were mostly clear but there are barriers at present which make this hard to reach. There were crowds of people at the stop with no apparent queing system. It was not clear there would be more than one bus and that people would have an upper deck seat if they wanted. It was stressful having groups pushing in front of me when I thought it might mean I was unable to get decent seats despite arriving in good time. 2. Audioguides - the onboard audioguide requires wired headphones with an extra long wire (particularly for those with an aisle seat). These were not made available and I was not aware I would need them so we only had one set which were not suitable for sharing. The information I accessed on this was out of sync and related to a monument we didn't even visit. I had downloaded the Big Bus app as advised but was unable to access the audioguide through that. There was a sign for an app called WhatIzIs which may have provided a useful commentary, but could not access this as I did not know about it in advance and could not access it at the time. As we were taking the tour to find out more about the City this was a big disappointment for us. We ended up improvising a commentary based on information on Google maps and whilst this was entertaining, there's no guarantee as to it being accurate or comprehensive. 3. WiFi - I was unable to access wifi on the bus. This was only a problem for mrdue to the issues with the audioguide, but if it is listed as a facility i would expect it to be availbable. Overall, the night tour is a brilliant experience, but it is not very well delivered by Big Bus. This could be mediated to some extent by providing information on this issues highlighted above. Personally, whilst I am happy to book through Headout for other experiences, I will not be using Big Bus in the future.

A lovely experience ☺️ except .... the boarding point was not properly indicated, the information board was not at the correct stop. This caused annoyance among your customers.

I took the evening tour of Paris. It was beautiful to see Paris illuminated by Christmas lights. The only downside was the audio guide that halfway through no longer worked!

The visit full of light, the Place Vendôme seen from above, the flamboyant red mill, the path around the Eiffel Tower, and finally THE PRECISE appointment with our sparkling Eiffel Tower. Coats, down jackets, gloves, scarves and hats. GO WITH YOUR EYES OPEN and enjoy!

Seeing Paris sites at night was incredible. The ride was too long. we ended up going by the same things a few times. You could get that ride done in an hour and 15 minutes