Guests from United States, Canada, Australia and over 31 countries have loved this experience
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Charles
Jun, 2024
Had difficulty activating one of our prepurchased tickets at the entrance but the guard let us in. Better signage to castle town would be helpful.
Christiane
May, 2024
The audio guide tour was constantly interrupted and took a while to reload, by which time we had moved on. With my friend, it suddenly stopped working at all. The directions kept repeating themselves, but it was difficult to find our way around. Overall, the audio guide tour seemed overpriced to us, especially as the entrance fee was not reduced for us as over 65 year olds when booking with Headout, like the normal entrance ticket.
You could read up on the facts.
View original review in German
Susan
May, 2024
Bravo on ease of purchasing the ticket (I did this while standing in line to buy tickets from an actual human old school). Once the ticket was on my phone in a minute I just walked right through the entrance with the bar code! But then the apps were confusing was I supposed to use headout or clio? The Clio app hung when I tried to download the audio. No one responded to a WhatsApp request for help. I ended up being happy with entry but disappointed I did not get the audio guide. Refund of the audio guide portion would be the right thing to do. Would use you all again.
Michael
May, 2024
Guys at the gate were just rude when I had trouble opening my online ticket on my phone. Once in, it was a magnificent structure. I am clarivoyant and it was initially to not see and hear the patrons of the past attempting to gain my attention. They soon settled down and I could focus on the architectureal beauty of the structure.
Mark
Mar, 2024
A fascinating experience considering the logistics of building something of this scale at that time in history. The facility is well preserved and a great place to view the city and enjoy a light meal a Cafe or drink. Really a must see I'm my opinion.
Vivian
Dec, 2023
Entering the castle was a huge timesaver from standing in line. The castle view was breathtaking. My kids enjoyed the peacocks. Restrooms well well kept.
The only issue was downloading the audio tour prior to the visit. It was resolved immediately with online support.
Michelle
Nov, 2023
It was great not having to stand in line to get tickets. The audio guide was very dense and a little difficult to follow
Lorena
Nov, 2023
Incredible place, it is very enjoyable and they make a presentation with an explanation of the use of the periscope created by Leonardo Da Vinci.
Online tickets are easy to get on the same day and you avoid waiting in line, which is quite long.
View original review in Spanish
Miguel
Nov, 2023
Excelente ! Booked these tickets last minute literally and got Ku tickets fast! Slipped the line and really enjoyed the castle!
Emilio
Oct, 2023
We arrived early and cue was ridiculously long with over an hour wait. We ordered tickets and audio online and within 5 minutes received everything on phone allowing us to bypass the cue and walk right in. The site has a great view, nice museum and it was awesome to explore the castle. This was the highlight of our short stay in Lisbon!
Judith
Oct, 2023
Our first day we saw the line to the Castello de S Jorge and were not going to stand on it so we were happy to find your skip the line ticket for the next day. The audio worked very well. The only negative is the multiple steps to download 1 app for tickets and another for audio, but it all worked out fine. What was particularly nice was that the ticket was good at any time and we didn't have to schedule our tour. This was helpful since we were working around the rain.. I would highly recommend.
Theresa
Oct, 2023
I enjoyed the historical buildings, stone work and exploring the castle. It was not easy to follow the audio tour. Would recommend either exploring without it or taking the guided tour.
Mary
Oct, 2023
Very happy we purchased our tickets from headout in advance as the line to buy tickets at the castle was very long. It did take us a few minutes to determine where to enter for those who already had tickets. The castle was impressive, but the views from the grounds were amazing.
Nicolò
Oct, 2023
It was super fast to buy the ticket online and to get in. The cue for buying tickets on spot was really long so it's a great service! The only problem is that you forced me to buy also the guided tour and to spend more because the single ticket were not available, but if you sold the ticket with guide I can't understand why it wasn't possible to buy it without guide.
Giustina
Oct, 2023
Ticket experience was easy and was able to easily share the audio with the other person I registered with. History audio was informative, clear and at a good pace.
Stuart
Oct, 2023
Ez entrance with no waiting
Had difficulties connecting to Voice guide
Otherwise a great walking tour and fantastic city views
Kimberley
Sep, 2023
We purchased tickets with the audio guide. It was a usefool tool and added to the experience. With skip the line tickets there was no wait.
Stefania
Sep, 2023
L'attrazione mi è piaciuta ma il giorno prima non ho trovato il biglietto a 15 € ed ho dovuto comprare quello a 30 € con audioguida
Monica
Sep, 2023
Easy entry and great audio tour. The castle has wifi but a little slow. Just in case you forget to download your audio tour before you arrive.
Monique
Aug, 2023
A compra antecipada realmente me poupou de enfrentar filas, o que me garantiu mais tempo para curtir esse belíssimo castelo
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